Stayeng frequently asked questions

Frequently asked questions

How does the free trial work?

Your free trial is a live private lesson with a Stayeng teacher. There is no credit card required and no obligation to subscribe afterwards.

What age groups and languages do you teach?

We teach children aged 4 to 15 in two paths: English for Kids and Turkish for Heritage Kids. English is organized by age and level. Turkish is organized by how much the child understands, speaks, reads, and writes.

What level does my child need to start?

No starting level is required. For English, beginners can start with pictures, movement, stories, and simple phrases. For Turkish heritage learners, it is also fine if your child understands Turkish but answers in English.

What device does my child need?

Any device with a camera and a reliable internet connection — tablet, laptop, or desktop computer. We use a simple video platform that requires no downloads or special software.

Who teaches the trial lesson?

The trial lesson is taught by a Stayeng teacher and follows the same child-focused Stayeng approach.

Can we choose a different teacher?

We match children carefully. If the fit is not right, contact us and we will review the available teacher options.

What if my child does not enjoy the trial?

That is completely okay. The trial is free so you can decide whether the style is a good fit before choosing a plan.

Can parents observe?

Yes. Parents can stay nearby or observe, especially for younger children who need a little support at the start.

How long are the lessons?

Parents can choose 25-minute or 50-minute paid lessons. Shorter focused sessions are easier for many younger children, while 50 minutes can work better for older or more settled learners.

When can we schedule lessons?

Choose a date in the booking flow, then pick an hourly slot from 12:00 PM to midnight Turkey time (GMT+3). We confirm the final lesson link by email.

How much notice do I need to reschedule?

Cancel or reschedule at least 1 hour before the lesson so the lesson right can be used again. No cancellation requests within 1 hour.

How many lessons per week do I get?

Plans follow a weekly rhythm of 2, 3, or 5 lessons. Each lesson must take place within its Monday–Sunday week; this week's rights cannot book lessons taking place next week. Unused rights are automatically protected when the teacher does not offer enough availability.

Is there a contract?

Choose a 3, 6, or 12-month package. You can schedule a 7–30 day freeze from the parent dashboard. A freeze cannot be applied retroactively, and lessons during the freeze must be cancelled or moved first.

What payment methods do you accept?

We accept major credit and debit cards through Shopier. Turkish customers can pay securely in Turkish lira.

Do you offer 3, 6, and 12-month packages?

Yes. You can choose 3-month, 6-month, or 12-month packages. The longer package lowers the monthly equivalent and lesson cost.

Are there sibling discounts?

Yes — each additional child on the same parent account gets 15% off their plan. Contact our support team after enrolling your first child to apply the discount.

How will I know my child is progressing?

You'll receive clear progress notes after lessons, including what your child practiced, what felt comfortable, and what to focus on next. The parent dashboard can also show lesson history and progress details as your child continues.

How long until I see results?

Every child is different. The fastest early sign is usually comfort: your child understands more, answers more readily, and starts using small phrases with less hesitation.

Do you provide any certificates?

Yes — our Fluency plan includes official Stayeng progress certificates aligned to the CEFR scale. We also prepare students for Cambridge Young Learners exams (Starters, Movers, Flyers) upon request.

Can I cancel or reschedule a paid lesson?

Yes. Please cancel or reschedule at least 1 hour before the lesson so the credit can return to your plan. No cancellation requests within 1 hour.

Are lessons recorded?

No. Lessons are not recorded by default. If a recording would ever help review or support, we ask for parent permission first.

Can a parent stay nearby during class?

Yes. Parents may observe or stay close, especially for younger children or first lessons.

How do you protect my child's information?

We use child and parent details only to run lessons, send confirmations, write progress notes, and support the family account.

What happens after we pay?

Your parent dashboard shows the active package, remaining lessons, booked lesson times, lesson history, progress notes, and badge milestones.